Using Netflix with a Telia Package


Customers in Lithuania can sign up for an eligible Telia package that includes a Netflix subscription.

Once you've signed up, activate to link your new or existing Netflix account.

Link via activation link or website

Once you've signed up for an eligible package that includes Netflix, you will receive an email/SMS from Telia and Netflix that contains an activation link.

  1. Click the link to be redirected to Netflix.

    1. If you didn't receive the email/SMS, you can go to the Telia website, sign in to your account, and click Paslaugos, then under Papildomos Paslaugos, click Aktyvuoti paslaugą.

      Note: If you don't know your Telia login, please contact Telia for assistance.

  2. Follow the prompts to link your existing Netflix account to your Telia package, or create a new Netflix account and link to your package.


If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.

Apple-billed customers must cancel their subscription through Apple after linking their package. If they do not, they will continue to be charged by Apple.

Please contact your provider to see if Netflix is included in or was added to your package.

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

If you cancel your package or service, one of the following things will happen:

  • If you have a credit or gift balance, it will automatically be applied after the package is canceled and you can continue using Netflix until it is consumed.

  • If your Netflix account has a valid payment method (credit or debit card, for example) on file, we will charge that method so you and any extra members on your account can continue using Netflix uninterrupted.

  • If your Netflix account does not have a valid payment method on file, your account will go on hold. You can sign in to your Netflix account and add a new payment method to continue using Netflix.

The option to change your Netflix plan depends on your package.

  • Go to netflix.com/account to check if you're eligible, then choose an available plan.

    • You cannot downgrade to a plan lower than what is included in your package or to a plan that is not offered by your provider (contact provider for available plans).

    • Plan changes take effect immediately.

    • The price difference (based on Netflix retail value) will be reflected on your next bill.

  • If you don't see the option to change your plan, contact your package provider to check eligibility.

  • If your plan change is declined by your provider, you may need to contact them to take additional action.

Note: You must wait 12 hours after changing your plan to make additional plan changes. Your provider determines the plan change eligibility.

Once you link your account to this package, your gift balance will remain on your Netflix account for future use. If you decide to cancel your package, or make additional purchases, then we will start to use your gift card or credit balance.

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

  • If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.

  • If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

  • If you have extra members on your account, your secondary payment method will continue to be charged for those slots.

If you previously paid through Apple and have linked your account to a package with Netflix, you must cancel your Netflix subscription through Apple to avoid future charges from Apple.

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:

  • If you are signed in to Netflix on your Telia cable box:

    1. Launch the Netflix app.

    2. Select Get Help to view your Netflix account email.

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Select Security to see your Netflix account email

    3. From here you can change your account email, if necessary.

  • If you still can't sign in:

    1. Go to the Telia website, select Paslaugos, then under Papildomos Paslaugos, click Priminti prisijungimo duomenis.

      Note: If you don't know your Telia login, please contact Telia for assistance.

    2. You will be directed to a sign in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

Your Netflix account may be canceled if:

  • you cancel or pause

    • a package that is linked to a Netflix account

    • a Netflix subscription that was added to your package

  • we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.

Please contact Telia customer support to cancel your Telia package or Netflix subscription.

See "What happens to my Netflix account if I cancel my package?" for more information.

If you canceled Netflix or your package, but your Account page shows that your package is still active, please contact your provider to confirm when the cancellation will be complete.

You can contact their customer support from the Telia website. Be sure to tell the agent that you have Netflix through your Telia package.

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